Privacy policy

This policy was last updated on August 13, 2020.

Web privacy policy

Potent Medical take your privacy seriously, and we want you to know how we collect, use, share and protect your information. When registering on our site or sending an inquiry to our team, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.  We will use your information to follow-up with you regarding your request.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.  We do not include or offer third-party products or services on our website.

Your information will be on record for as long as it is needed in order to provide you with the services you have inquired about or to provide you with information you have requested. From time to time, we may make changes to this page as we make updates to how your data is processed. If the changes are significant, we will make you aware of that on the website or in other forms of contact such as email. In these cases, you will be able to review the changes before you continue using our website.

We may share personal information with third parties for the following purposes:

  • If we sell any of our business or assets, in which case we may disclose your personal data to the prospective buyer for due diligence purposes;
  • If we are acquired by a third party, in which case personal data held by us about you may be disclosed to the third party buyer;
  • If required by competent authorities for legal, tax and financial reasons; and to the extent required by law, for example if we are under a duty to disclose your personal data in order to comply with any legal obligation, establish, exercise or defend our legal rights.

How we use cookies:

We use cookies on our website to help us make sure you receive the best browsing experience based on your needs and preferences. Below are the four primary types of cookies and why each is important:

  • Site functionality – These cookies allow you to navigate the site and use the features we have implemented.
  • Site analytics – With these cookies, we can measure and analyze how our customers use the site in order to improve functionality.
  • Customer preference – This type of cookie will remember your preferences (ex. language or location), so your browsing experience is seamless and more personalized.
  • Targeting or advertising cookies – When used, these cookies are used to deliver relevant ads to you and limit the number of times you see an ad. This allows for measured effectiveness of marketing campaigns.

When using our site, you can choose to allow or disable the placement of these cookies on your device. If cookies are deleted or disabled, your user experience may be affected.

How we use your information:

We are committed to the safety and security of your data. To help you understand how we do so, below we have listed the details of why we need it and how we use it:

  • Information sent by email about our services keep you up to date and are only sent with your permission.
  • Advertisements are intended to keep you informed about our latest news.
  • Finding out what types of information you, and other customers, like so we can make sure you receive the updates you want.
  • Contact history data is used to provide the best possible customer service and support.
  • Device information and how you use our website when you're on that device will help us improve our website for your viewing experience.
  • Information you share with us when you browse our site, such as IP address, device type, and location data (if chosen) will help us learn how you use our website and will also let us better protect the site.
  • Survey or promotion responses can be anonymous, but this information is always used to provide better customer experiences.

Your Rights and Choices

Subject to applicable laws and regulations, you may have the following rights in relation to your Personal Information we hold: access, rectification, erasure, restriction on processing, objection to processing, withdrawal of consent, and portability. More specifically, you could submit a request to access certain Personal Information we maintain about you; request us to update, correct, amend, erase or restrict the processing of your Personal Information. Where provided by law, you may withdraw consent you previously provided to us or object at any time to the processing of your Personal Information on legitimate grounds relating to your situation, and we will apply your preferences going forward as appropriate. Besides the options available in various  pages, such as the unsubscribe option contained in promotional emails, the possibility to access and manage your account Data after you log in, to request to exercise these rights, you may also directly contact us as indicated in the How to Contact Us section of this Privacy Notice.

We will respond to your requests in accordance with applicable laws and we may need to ask you to provide additional information to verify your identity. Please also understand that under some circumstances we may not be able to respond to your requests for some lawful grounds under applicable laws, for example where the response to your requests may make us violate our legal obligations.

In your request, please make clear what Personal Information you would like to access or have changed, whether you would like to have your Personal Information limited from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information.

Third-party services

During your online journey across pages, you may encounter links to other service providers or directly use services offered by third party service providers, which may include social media platform provider, other app developer or other website operator (such as Facebook,Youtube,WeChat, Microsoft, LinkedIn, Google, etc.). These contents, link or plug-in are added on our websites for the purpose of facilitating your log-in to our Websites, sharing information to your account on these third party services.

These service providers normally operate independently from our website, and may have their own privacy notices, statements or policies. We strongly suggest that you review them beforehand to understand how your Personal Information may be processed in connection with those sites, as we are not responsible for the content of non-owned or managed sites or apps, or the use or privacy practices of those sites. For example, we may use and direct you to a third-party payment service to process payments made through our pages. If you wish to make such a payment, your Personal Information may be collected by such third-party and not by us and will be subject to the third-party’s privacy policy, rather than this Privacy Notice.

Online privacy for children

We are committed to protecting the privacy of children. We do not intend to collect personal information from children under 18 years old, however Potent Medical is dependent on the Website’ users to identify themselves as children under 18 years old and therefore we will assume no liability thereon if the user’s age was not stated properly or at all. If a child has provided us with personal information, the parent or guardian of that child may contact us.

Contact information

Potent Medical welcomes your comments and questions regarding this Privacy Statement. If you   would like further information on the collection, use, disclosure, transfer or purposes of processing of your personal information or the exercise of any of the rights listed above, please address questions, comments and requests to CONTECT US.

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